Communication Policy
Effective Date: [February 9, 2026]
This Communication Policy explains how Shpper (“Shpper,” “we,” “us,” or “our”) communicates with users, including buyers, sellers, and visitors, through various channels.
This policy should be read together with our Privacy Policy, Cookie Policy, and Terms & Conditions.
1. Purpose of This Policy
Shpper communicates with users to:
- Deliver essential platform services
- Provide account-related information
- Support marketplace transactions
- Share updates, promotions, and announcements
- Ensure security and compliance
2. Communication Channels We Use
We may communicate with you through one or more of the following channels:
- SMS / text messages
- WhatsApp or similar messaging platforms
- Push notifications
- In-app messages
- Phone calls (where necessary)
The channel used depends on the nature of the communication and the contact information you provide.
3. Types of Communications
a. Transactional Communications (Required)
These communications are essential to your use of the Platform and cannot be opted out of.
Examples:
- Account registration and verification
- Order confirmations and delivery updates
- Payment, refund, and payout notifications
- Security alerts and password resets
- Policy updates required by law
b. Service & Operational Communications
These communications help ensure smooth platform operation.
Examples:
- Customer support responses
- Seller performance or compliance notices
- Platform maintenance updates
- Feature or service changes
c. Marketing & Promotional Communications (Optional)
These communications are sent only where permitted by law and may include:
- Promotions, discounts, and special offers
- New features or service announcements
- Seller campaigns or marketplace events
You may opt out of marketing communications at any time.
4. Consent & Preferences
By creating an account or using the Platform, you consent to receive transactional and service communications.
For marketing communications:
- Consent is obtained where required
- You may manage preferences through:
- Account settings
- Unsubscribe links
- Replying “STOP” to SMS (where applicable)
Opting out of marketing messages does not affect essential communications.
5. WhatsApp & Messaging Apps
Where you provide a mobile number and engage with Shpper via WhatsApp or similar platforms:
- Messages may include order updates, support replies, or promotional content (with consent)
- Messaging platforms are subject to their own privacy policies
- You may stop messages by replying with opt-out keywords or contacting support
6. Seller Communications
Sellers may communicate with buyers through Shpper’s tools only for legitimate order-related purposes.
Sellers are prohibited from:
- Sending unsolicited marketing messages
- Using buyer contact details outside the Platform
- Harassing or misleading buyers
Violation may result in account suspension or termination.
7. Communication Security
We take reasonable measures to:
- Protect communication channels from unauthorized access
- Prevent spam, fraud, and phishing attempts
However, users are responsible for:
- Keeping contact details up to date
- Verifying suspicious messages
- Reporting unauthorized or abusive communications
8. Changes to This Policy
Shpper may update this Communication Policy from time to time.
Updates will be posted on the Platform with a revised effective date. Continued use of the Platform constitutes acceptance of the updated policy.
9. Contact Us
If you have questions or concerns about this Communication Policy or your communication preferences, please contact us:
Email: [email protected]
Website: www.shpper.com
