Communication Policy
Acceptance of the Communication Policy
By creating an account with Shpper (https://www.shpper.net or https://www.shpper.com or the Mobile Android or iOs App), you agree to the terms of this Communication Policy. This policy outlines how we will communicate with you across multiple channels to facilitate the effective use of our platform and ensure smooth transactions between buyers, travelers, and personal shoppers. This policy applies globally, in line with applicable regulations, and is a condition of using our services.
Scope of Communication
We communicate with you for various purposes related to our platform’s functionality and service facilitation, which include but are not limited to:
- Transactional and Service-Related Updates
- For Buyers: When you post a request or receive an offer, create an order, or require status updates, we will notify you promptly.
- For Personal Shoppers: We provide notifications regarding new buyer requests, offers created, active orders, and any communications pertinent to these transactions to ensure clarity and efficiency.
- General: For both Buyers and Personal Shoppers, we may also communicate about the status of existing chats, the progress and updates of transactions, or any queries related to active orders.
- Reminders for Profile and Schedule Updates
- To facilitate a thriving, active community, we occasionally send reminders to travelers and personal shoppers to update their profiles, schedules, and trip details. These communications aim to help ensure you receive relevant requests and opportunities in real-time.
- Reminders for Buyers on New Trips and Available Personal Shoppers
- To ensure you never miss an opportunity, we occasionally send notifications to buyers when a new trip or personal shopper becomes available in a location you’ve marked as of interest. These reminders help you stay updated with relevant options, making it easier to connect with travelers and personal shoppers who can fulfill your requests in real-time.
- Marketing and Promotional Messages
- We may periodically send promotional or marketing content to enhance your user experience. These communications are strictly optional; you may opt out by managing your notification settings. However, opting out of these marketing messages does not affect transactional communications.
Mandatory Communications
Please note that communications under the scops 1,2, and 3 are essential to the functionality of our platform and community. These communications include messages directly related to your requests, offers, active orders, and responses to any ongoing transactions or discussions. Opting out of these communications is not permitted, as they are critical for fulfilling the responsibilities of a buyer or a personal shopper on our platform.
Communication Channels
We use a variety of communication channels to keep you informed and ensure smooth transactions on our platform. These channels include in-app notifications, SMS, WhatsApp, emails, and phone calls. By agreeing to this Communication Policy, you consent to receive communication through any of these channels, as needed, to facilitate your experience as a buyer, traveler, or personal shopper on our platform.
Timing and Frequency of Communications
We strive to send communications within reasonable hours in alignment with standard working hours in your locality. However, given the nature of our platform’s global user base, we cannot guarantee all messages will fall within local customary hours.
User Responsibility for Communication
By agreeing to this Communication Policy, you acknowledge the importance of remaining reachable and responsive to our communications for the successful facilitation of transactions on the platform. In cases where specific transactions require immediate attention, you are responsible for ensuring timely responses to avoid disruptions or delays.
Policy Amendments
We may update this Communication Policy periodically to adapt to evolving user needs and legal requirements. Any amendments will be posted on our website, and, when feasible, communicated directly to you. By continuing to use our platform, you acknowledge acceptance of any modifications to this policy.
Opting Out of Non-Mandatory Communications
While most communications are mandatory, you can choose not to receive marketing and promotional communications. Once opted out, marketing communications will cease, but you will continue to receive messages essential to the platform’s operations.
Contacting Us
If you have any questions, concerns, or complaints regarding this Policy, we encourage you to contact us using the details below:
This document was last updated on October 27, 2024
