Privacy Policy
Effective Date: [February 9, 2026]
Welcome to Shpper (“Shpper,” “we,” “us,” or “our”).
Your privacy matters to us, and we are committed to protecting your personal data and being transparent about how we collect, use, and safeguard it.
This Privacy Policy explains how information is collected, used, disclosed, and protected when you access or use the Shpper website, mobile application, seller tools, and related services (collectively, the “Platform”).
1. Information We Collect
We collect information to provide and improve our marketplace services.
a. Information You Provide Directly
- Full name
- Email address
- Phone number
- Shipping and billing addresses
- Account login credentials
- Payment information (processed securely via third-party payment providers)
- Seller information (business name, trade license, tax details, bank details)
- Customer support communications
b. Automatically Collected Information
- IP address
- Device type, browser type, and operating system
- App usage data and interaction logs
- Cookies and similar tracking technologies
c. Information from Third Parties
- Payment processors
- Shipping and logistics partners
- Identity verification providers (for sellers, where required)
- Marketing and analytics partners
2. How We Use Your Information
We use your information to:
- Create and manage user and seller accounts
- Process orders, payments, refunds, and deliveries
- Facilitate communication between buyers and sellers
- Provide customer support
- Improve platform performance and user experience
- Send transactional notifications (order updates, account alerts)
- Send marketing communications (where permitted by law)
- Detect fraud, prevent misuse, and enhance security
- Comply with legal and regulatory obligations
3. Cookies & Tracking Technologies
Shpper uses cookies and similar technologies to:
- Remember your preferences
- Enable core site functionality
- Analyze traffic and usage patterns
- Improve marketing relevance
You may manage or disable cookies through your browser or device settings, though some features may not function properly.
4. Sharing & Disclosure of Information
We may share information with:
- Sellers (only information necessary to fulfill orders)
- Payment gateways and financial institutions
- Shipping, delivery, and fulfillment partners
- Cloud hosting, analytics, and technical service providers
- Government authorities where required by law
All partners are required to maintain appropriate data protection standards.
5. Data Storage & Security
- Secure servers
- Encryption of sensitive data
- Restricted access controls
- Regular security monitoring
While no system is 100% secure, we take reasonable steps to protect your information from unauthorized access, loss, or misuse.
6. Data Retention
- Provide our services
- Meet legal, regulatory, and accounting requirements
- Resolve disputes
- Enforce our agreements
When data is no longer required, it is securely deleted or anonymized.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or update of your information
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent for marketing communications
Requests can be submitted by contacting us using the details below.
8. International Data Transfers
Shpper operates internationally. Your data may be transferred to and stored in countries outside your country of residence.
We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
9. Children’s Privacy
Shpper is not intended for children under the age of 18.
We do not knowingly collect personal information from minors.
10. Third-Party Links
Our Platform may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those third parties.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
Your continued use of the Platform after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Email: [email protected]
Website: www.shpper.com
